myneva Deutschland - myneva.heimbas: all thinlinc agents cannot start javaws – Details zu Vorfällen

This incident has been resolved.

After a small change in the evening everything was tested and fine.

Unfortunately the test was an hour too early. Automatic configuration changes one hour later led to the problem, that all thinlinc terminalservers were unable to start the heimbas application.

In the morning, customers opened first tickets. Ops team did not find the reason, escalated to Ops lead. Problem was found and resolved then in 30 minutes.